THE PROBLEM

one of the fastest growing insurance firms in India with 121 offices across the country.

The company was losing business opportunities due to growing number of queries and delays in response times.

The company wanted to adopt AI technology for automating customer interactions and providing round the clock customer service.

THE SOLUTION

An interactive AI solution was developed using proprietary cognitive technology from Findability.AI and IBM Watson® Assistant APIs.

An AI powered chatbot ‘Alisha’ runs on natural language processing (NLP) based on conversational AI system.

This chatbot can provide insurance premium quotes and answer customer queries with minimal waiting time.

THE SUCCESS

An average of 200 leads per month have been generated since the deployment of the chatbot.

Over 5000 customer interactions automated each month.

30% of the client’s query management has been automated