THE PROBLEM

Due to increasing competition, it is necessary for telecom carriers to maximize dues recovery as well as expand their subscriber base.

A balance between soft action like sending reminders and hard action like discontinuing the service is important for collection teams.

The client, a third-party accounts receivable management company working with three top telco carriers wanted to formulate a high yield debtor contact strategy without adversely impacting the consumer-brand relationship.

THE SOLUTION

‘Propensity to Pay’ was calculated using a proprietary self-learning, multi-modeling automatic predictive technology from FIndability.AI

Overdue accounts were divided into deciles based on the decreasing order of ‘Propensity to Pay’. The accounts were also monitored for inter-decile shifts and to detect steep changes in propensity to pay if any.

The traceability of the accounts in terms of available contact information was also monitored.

THE SUCCESS

End customers witnessed 20-25% increase in debt collection

Collection increased without additional staffing costs

Client receives refreshed results every week to take timely action against potential default or churn