Online Privacy

Your privacy is important to Findability Sciences; maintaining your trust is paramount to us.

This Statement discloses the information practices for Findability Sciences’ and our subsidiaries’ websites, what type of information about our websites’ users is gathered and tracked, and how the information is used, shared or otherwise processed offline. It also describes how cookies, web beacons and other technologies may be used in our services and software products. References to Findability Sciences websites, products and services in this Privacy Statement include applications (or “apps”), programmes, and devices.

This Findability Sciences Online Privacy Statement supplements the Findability Sciences Privacy Statement.

This Statement applies to Findability Sciences websites that link to this Statement but does not apply to those Findability Sciences websites that have their own Privacy Statement. Additionally, it does not apply to instances where we merely process information on behalf of clients for their benefit, such as when we act as a web hosting service provider.

If you have questions or complaints regarding our privacy policy or practices, please contact us by writing to us @ [email protected]

Collection of Personal Information

Introduction

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at Findability Sciences for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

Registration 

When you wish to receive information, download publications, enrol for a live or virtual event or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you. If you wish to request that we no longer use your registration information, contact us @ [email protected]

Website visits services and applications (“apps”)

We may also collect information relating to your use of our websites, services and applications (or “apps”) through the use of various technologies. For example, when you visit our websites or access our services or apps, we may log certain information that your browser or device sends us, such as your IP address (including information deriving from your IP address such as your geographic location), operating system, browser or device type, version and language, access time, duration of access, and referring website addresses; we may also collect information about your use of the website or app, including crash logs and usage statistics, such as the pages you view within our sites, the time you spent on each site and other actions you take while visiting our website. When you access our website without signing in, we will still collect some of this personal information in order to enable the websites to function properly.

In connection with mobile apps we may also collect information about the location of your device, such as geo-location information.

In addition, some of our software products, services and apps include technologies that allow Findability Sciences to collect certain information about the use of our products and services. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail.

Marketing information

Most information we collect about you comes from our direct interactions with you.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

When you register for an event we may collect additional information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.

The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you.

Use of Personal Information

The following paragraphs describe in more detail how Findability Sciences may use your personal information.

Fulfilling your Transaction Request

If you request something from Findability Sciences, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfil your request. To help us do this, we may share information with others, for instance, Findability Sciences’ business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities, involved in fulfilment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalising your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalised experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.

We also provide “Live Chat” sessions on our websites to assist you while you’re navigating through our sites or forums where problems can be raised and solutions proposed; we will use personal information you provide in these sessions or in such forums in accordance with this Privacy Statement.

In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organisation’s employees, customers, partners, or suppliers. This Privacy Statement does not apply to our access to or handling of this personal information; the conditions regarding the handling and processing of this data is covered by the applicable Terms of Use or other agreements between you and Findability Sciences.

Findability Sciences services and applications (“apps”)

We may use information collected on your use of our services to allow us to: establish statistics about the usage and effectiveness of our software products, our  services and apps; improve and personalise your use and experience of our products and services; tailor our interactions with you; inform our clients on overall use of their products and services, and improve and develop our products and services and tailor or improve the interactions with your device; and prepare aggregated and anonymised reports.

Marketing

The personal information you provide to Findability Sciences, as well as the personal information we have collected about you indirectly, may be used by Findability Sciences for marketing purposes, i.e, to keep you informed about events, products, services and solutions that Findability Sciences sells and which may complement an existing product portfolio. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly @ [email protected].

Some of our offerings or events may be co-branded or sponsored by Findability Sciences and third parties, such as business partners and solution providers, that use, resell or complement Findability Sciences products or services. Offerings and events that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.

If you choose to “Email This Page” to a friend or colleague, we will ask for their name and e-mail address. We will automatically send a one-time e-mail sharing the page you indicated, but will not use that information for other purposes.

Recruitment

In connection with a job application or inquiry, whether advertised on an Findability Sciences website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Findability Sciences in order to address your inquiry or consider you for employment purposes.

Monitoring or Recording of Calls, Chats and Other Interactions

Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is Findability Sciences’ general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

Use of Information in the Social Computing Environment

Findability Sciences provides social computing tools on some of its Web sites to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs and other social media platforms.

When downloading and using these applications or registering to use these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with this Privacy Statement, except for the information that is automatically made available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read those supplemental statements to understand what the tools and applications may do.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. Rather, such content is subject to the Terms of Use of those applications or platforms, and any additional guidelines and privacy information provided in relation to their use, as well as the process by which you can remove your content from such tools or get help to do so. Please refer to them to better understand yours, Findability Sciences’, and other parties’ rights and obligations with regard to such content. You should be aware that the content you post on any such social computing platforms may be made broadly available to others inside and outside Findability Sciences.

Protect the Rights and Property of Findability Sciences and Others

We may also use or share your personal information to protect the rights or property of Findability Sciences, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

Information for Business Partners

If you represent an Findability Sciences business partner, you may visit Findability Sciences websites intended specifically for Findability Sciences business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and Findability Sciences business partners generally. For instance, this may involve using your information to send you details of Findability Sciences business partner programmes. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Findability Sciences clients or prospects. In connection with a particular transaction or programme, we may also contact you as part of client satisfaction surveys or for market research purposes.

Information for Suppliers

If you represent an Findability Sciences supplier, you may visit Findability Sciences websites intended specifically for use by Findability Sciences suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Findability Sciences, Findability Sciences’ business partners, clients, shipping companies, financial institutions and postal or government authorities involved in fulfilment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Findability Sciences suppliers generally.

Children

Unless otherwise indicated, our websites, products and services are not intended for use by children under the age of 16.

Retention

Findability Sciences will retain your personal information for as long as is required to fulfil the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).

Your registration information will be retained for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us by writing to us @ [email protected]. In relation to services which you are authorised to use by the Findability Sciences client contracting for that service with Findability Sciences, your registration information may be retained to fulfil certain requirements of that Findability Sciences client.

Cookies, Web Beacon and Other Technologies

As mentioned above, we collect information from your visits to our websites and your use of our services and our software products to help us gather statistics about usage and effectiveness, personalise your experience, tailor our interactions with you, and improve our products and services. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”.

What are cookies and why are cookies used

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalise a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

When third parties present their products/services in a Findability Sciences website, Findability Sciences may produce aggregate anonymised information and share it with them to help understand how many users interacted or showed interest in their products/services.

Cookies are typically categorised as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

How to express privacy preferences regarding the use of cookies

When visiting our websites or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you by either your web browser or Findability Sciences. If a cookie manager has been implemented by Findability Sciences, it will be displayed at your first visit to our website. By clicking ‘cookie preferences’ at the footer of an Findability Sciences website you can choose and change at any time which types of cookies you would like our websites and services to use. You can indicate your preference for required, required and functional or required, functional and personalisation cookies. Here you can also find more information on the types of cookies used. Using the cookie preferences does not result in deletion of cookies that are already on your device. You can delete cookies already on your device via the settings of your web browser.

While Findability Sciences websites, online and Cloud services at this time do not recognise automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our websites’ features or features of our software products and services, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly.

Web beacons or other technologies

Some Findability Sciences websites, services and software products may also use web beacons or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Findability Sciences’ websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.

We use Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display Findability Sciences advertising on others’ websites based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.

We may also include web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Some of our business partners set web beacons and cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies.

Online Advertising

Findability Sciences does not deliver third party online advertisements on our web sites but we advertise our products and services on others’ websites. Please familiarise yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

Links to Non-Findability Sciences Websites and Third-Party Applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites.

We may also provide you with general links to non-Findability Sciences websites.

Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. Findability Sciences is not responsible for the privacy practices or the content of those other websites.

Notification of Changes

We may update this Privacy Statement from time to time to reflect changes to our data governance practices. The revised Privacy Statement will be posted here. We encourage you to check back periodically for any changes or updates. By continuing to use our websites after such revision takes effect we consider that you have read and understand the changes.

Privacy Questions and Access

If you have a question about this Privacy Statement or Findability Sciences’ handling of your information, you can contact us @ [email protected]