At Findability Sciences we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Findability Sciences operates.
This Privacy Statement describes Findability Sciences’ general privacy practices that apply to personal information we collect, use and share about our clients, business partners, supplier and other organisations with which Findability Sciences has or contemplates a business relationship as well as the individuals working for them. This Privacy Statement does not apply to the extent Findability Sciences processes personal information on behalf of clients for their benefit and under their control (as a “processor”), such as Cloud Services or applications (“apps”). It may apply to collection of information related to authorised users of such services to the extent Findability Sciences processes this information for its own interests (as “controller”).
This Privacy Statement is supplemented by the Findability Sciences Online Privacy Statement, which provides more information in the online context, including recruitment.
Why and how we collect and use your personal information
We may collect your personal information as an individual for various purposes, such as the following:
- Access and use of websites or other online service (including “apps”)
When entering one of our websites, or using an online service (where references to online services include desktop or mobile applications or “apps”), we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products and services.
- Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites.
- Your use of Findability Sciences services
We collect information about your use of Findability Sciences services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services. For details regarding the technologies we employ, the personal information we collect, as well as how to control or block tracking or to delete cookies, please refer to the Findability Sciences Online Privacy Statement.
- Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorised users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
- Visitor information
We register individuals visiting our sites and locations (name, identification and business contact information) and in some cases use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
Most information we collect about you comes from our direct interactions with you. When you register for an event we may collect information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and services. When visiting our websites or using our services we may provide you with personalised information. You can always opt out from receiving personalised communication from Findability Sciences by writing to us @ [email protected].
Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you.
Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent.
Sharing of Personal Information
As a global organisation offering a wide range of products and services, with business processes, management structures and technical systems that cross borders, Findability Sciences has implemented global policies, along with standards and procedures, for consistent protection of personal information. As a global company, we may share information about you with our subsidiaries world-wide and transfer it to countries in the world where we do business in accordance with this Privacy Statement.
Between Findability Sciences controlled subsidiaries we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Findability Sciences uses suppliers located in various countries to collect, use, analyse, and otherwise process personal information on its behalf.
Where appropriate, Findability Sciences may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfil your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.
If Findability Sciences decides to sell, buy, merge or otherwise reorganise businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Findability Sciences’ practice to require appropriate protection for personal information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Findability Sciences, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
The international footprint of Findability Sciences involves a large number of transfers of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, in connection with which Findability Sciences takes various measures wherever applicable.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. Findability Sciences implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims in the countries where we do business.
Because the circumstances may vary depending on the context and the services, the information provided in Online Privacy Statement or provided in a specific notice may provide more detailed information on applicable retention terms.
How to contact us
If you have a question related to this Privacy Statement, please contact us by writing to us @[email protected]. Your message will be forwarded to the appropriate member of Findability Sciences’ Data Privacy Team.
You can request to access, update, or correct, and in certain circumstances, to delete your personal information. You can write to us @ [email protected].
Changes to our Privacy Statements
We may update this Privacy Statement from time to time to reflect changes to our data governance practices. The revised Privacy Statement will be posted here with an updated revision date. We encourage you to check back periodically for any changes or updates. By continuing to use our websites after such revision takes effect we consider that you have read and understand the changes.